Frequently Asked Questions

How long does shipping take?

Please allow 3 days of processing time for all orders. Orders shipped in the USA will be shipped via United States Postal Service Priority Mail, which will take 2-3 days. International orders will take additional time depending on the country.

What payment methods do you accept?

We accept all major credit cards including VISA, MasterCard, Discover and American Express.

Do you accept returns or exchanges?

Due to COVID-19 and sanitary reasons, all items are final sale.

When will sold out items be restocked?

All styles are not guaranteed to restock as new styles are added daily. However, restocks may take up to 3 weeks. Please continue to check the website to see if the item is available.

How do I keep the hair clips clean?

All items can be cleaned with a dry cloth. Please avoid contact with water and chemicals.

Can I chat with a customer service representative?

All customer service inquiries can be sent to hello@fibsandfables.com and you will receive a response within 24 hours.

Oops! Can I update the shipping on my order after placing?

For any address changes, please reach out to us at hello@fibsandfables.com as soon as possible.

Is Fibs & Fables available for wholesale orders?

Yes, please inquire with us at mailto:hello@fibsandfables.com.